Support Agreement

1. Introduction

This Support Agreement outlines the terms and conditions under which support services will be provided.

2. Parties Involved

This agreement is made between [Company Name] and [Client Name].

3. Scope of Services

The support services include:

Technical support via phone and email
Software updates and maintenance
On-site support as needed

4. Response Times

Response times for support requests are categorized as follows:

Priority Level Response Time
Critical	1 hour
High	4 hours
Medium	1 business day
Low	3 business days

5. Fees and Payment Terms

The fees for support services are as follows:

Monthly retainer: $[Amount]
Hourly rate for additional services: $[Amount]

Payments are due within 30 days of invoice receipt.

6. Term and Termination

This agreement is effective from [Start Date] and will continue until [End Date]. Either party may terminate the agreement with [Notice Period] written notice.

7. Confidentiality

Both parties agree to maintain confidentiality regarding any proprietary information exchanged during the term of this agreement.

8. Governing Law

This agreement shall be governed by the laws of [State/Country].

9. Signatures

__________________________ [Company Representative]

__________________________ [Client Representative]

Support Agreements