As-Is to To-Be Process Map template is designed for operations, product, and program teams who need a clear view of current workflows and a concrete plan for future state. Use this fillable doc to surface bottlenecks, align stakeholders, and track improvements in a single living artifact.
What’s inside
Scope and Goals: define boundaries, objectives, and success metrics.
As-Is Current State: capture today’s process steps, owners, inputs, and outputs.
To-Be Future State: outline the envisioned improvements, new steps, and ownership shifts.
Gap Analysis: compare current and target states to identify missing capabilities and risks.
Roles & Ownership (RACI): assign clear responsibility for each step.
Metrics & Controls: specify KPIs to track progress and quality.
Decision Log: capture key decisions and rationales as the map evolves.
Process Details Table: a structured view of each step with inputs, outputs, and owners.
Next Steps: actionable items to move from map to reality.
How to use this template
Define the scope and success criteria in Scope and Goals. 2) Map the As-Is state using the current steps, owners, inputs, and outputs. 3) Draft the To-Be state with intended improvements and new responsibilities. 4) Run a gap analysis to surface risks and dependencies. 5) Assign ownership and align stakeholders; update the map as changes occur.
Why it works
Keeps teams aligned by showing both current reality and desired future state.
Provides a single source of truth for process improvements and onboarding.
Enables quick impact assessments when scope or priorities shift.
FAQ
Who should own this map?
Process Owner or PM leads should own the document and keep it updated with stakeholder input.
How often should I update it?
Review quarterly or after major process changes to keep the map actionable.